Any returns must be returned with an authorized RMA # within 15 days of purchase.  We must have an email or fax request for cancelled orders. All Returned products or cancelled orders are subject to a 20% restocking fee once order is shipped from the factory or our warehouse. No returns or Exchanges on Special Order Items. No Refunds or Exchanges on Used/Refurbished Controllers or Parts only Even Exchange or Store Credit for Defective used Parts. Items that are assembled by the manufacturer based on an ordering grid are non returnable. For question about returns, call (954) 739-8400 .